Privacy policy

Last updated: 22 October 2026

This Privacy Policy explains how Vastu Store Online ("we", "us"), Mumbai, India, collects, uses and protects your personal information when you visit www.vastustoreonline.com, contact us, or buy from us. We follow India's Digital Personal Data Protection Act, 2023 and apply the same care to customers in every country.

1. Information we collect

• Details you give us: name, email, phone or WhatsApp number, billing and shipping address, order details, messages, and any details you add to an enquiry or custom-order form (for example birth details for a gemstone recommendation).
• Payment information: payments are processed by our payment providers (such as Shopify, PayPal and UPI gateways). We receive confirmation of payment but do not see or store your full card details.
• Device and usage data: IP address, approximate location, browser and device type, pages viewed and how you reached our site, collected through cookies and similar technologies.

2. How we use your information

• To process, ship and support your orders, including sending order and tracking updates by email, SMS or WhatsApp
• To answer enquiries and prepare quotes and recommendations you request
• To show the correct country, currency, payment and shipping options
• To prevent fraud, verify Cash on Delivery orders, and protect our store and customers
• To improve our website, products and service
• To send offers and newsletters, only if you have agreed; you can unsubscribe at any time
• To meet legal, tax and accounting obligations

3. Sharing your information

We do not sell or rent your personal information. We share it only as needed with:

• Shopify, which hosts our store
• Payment providers such as PayPal and UPI gateways
• Courier and logistics partners, and customs authorities for international shipments
• Service providers for email, messaging, analytics, reviews and customer support
• Authorities, where required by law or to protect our rights

These providers may process data outside your country, including in India and the United States, under their own privacy and security commitments.

4. Cookies

We use cookies to keep your cart and preferences, remember your country and currency, understand how our site is used, and measure marketing. Where required, we ask for your consent. You can block or delete cookies in your browser, but some parts of the site may not work properly.

5. How long we keep data

We keep order records for as long as required by tax and accounting law (generally up to 8 years in India). Other personal data is kept only as long as needed for the purposes above, then deleted or anonymised.

6. Security

Our store runs on Shopify with encrypted (HTTPS) connections, and access to customer data is limited to people who need it. No system is completely secure, but we take reasonable steps to protect your information.

7. Your rights

Depending on where you live (including under India's DPDP Act, the EU/UK GDPR and US state privacy laws), you may have the right to access, correct, update or delete your personal data, withdraw consent, object to or restrict certain processing, ask for a copy of your data, and opt out of marketing. To make a request, email info@vastustoreonline.com. We may need to verify your identity, and we will reply within the time required by law. You may also complain to your local data protection authority.

8. Children

Our website is not intended for children under 18, and we do not knowingly collect their data.

9. Changes

We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.

10. Contact and grievance officer

Vastu Store Online, Room No. 441, Society 43, New Link Road, Next to IBIS Tower, Ekta Nagar, Kandivali West, Mumbai, Maharashtra 400067, India
Email: info@vastustoreonline.com · WhatsApp / phone: +91 98671 08801