Last Updated: January 01, 2026

Thank you for shopping with Vastu Store Online. We strive to ensure that every product delivered meets our quality standards and reaches you in perfect condition. If for any reason you are not satisfied with your purchase, please review our return and refund guidelines below.

Our return policy is designed to ensure fairness for both our customers and our business while maintaining product authenticity and quality.

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1. Return Eligibility

Customers may request a return within 7 days of receiving the product under the following conditions:

• The item must be unused, unopened, and in its original condition.

• All original packaging, tags, certificates, and labels must be intact.

• The product must not show any signs of usage, damage, or tampering.

Returns that do not meet these conditions may not be approved.

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2. Non-Returnable Items

To maintain authenticity and product integrity, the following items are not eligible for return or refund:

• Used or worn products

• Products with damaged or missing packaging

• Items without original tags, certificates, or accessories

• Customized or special-order products

• Items damaged due to improper handling by the customer

These restrictions help us maintain product quality for all customers.

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3. Return Request Process

To initiate a return request, please follow these steps:

1. Contact our support team within 7 days of delivery.

2. Share your Order ID and clear images of the product.

3. Our team will review your request and confirm eligibility.

4. Once approved, you will receive return instructions.

Important:
Return requests without proper images or order details may experience delays in approval.

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4. Return Shipping

Once a return request is approved:

• Customers are responsible for arranging and paying for return shipping.

• The item must be securely packed in its original packaging.

• We recommend using a trackable shipping service.

Return the product to the following address:

Vastu Store Online
Attn: Returns Department

Room Number 441
Society 43, New Link Road
Next to IBIS Tower
Ekta Nagar
Mumbai, Maharashtra – 400067
India

Note: We are not responsible for items lost or damaged during return transit.

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5. Refund Process

After the returned item is received and inspected:

• Refunds will be processed within 5–7 business days.

• Refunds will be issued to the original payment method used at the time of purchase.

• Shipping charges and handling fees (if applicable) may not be refundable.

You will receive an email confirmation once the refund has been processed.

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6. Damaged or Defective Products

If your product arrives damaged or defective, please notify us within 24 hours of delivery.

To help us resolve the issue quickly, please provide:

• Order number

• Clear photos of the product

• Photos of the package received

Once verified, we will arrange a replacement or refund as applicable.

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7. Important Customer Notes

To ensure a smooth shopping experience:

• Please record an unboxing video when opening your package.

• Damage claims without supporting images or video may not be approved.

• Refunds will only be processed after product inspection.

These measures help us protect both our customers and our business from fraudulent claims.

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8. Contact Us

If you have questions regarding returns, refunds, or product issues, please contact our support team.

Customer Support
📞 +91 9867108801
📧 info@vastustoreonline.com

Our team is happy to assist you and ensure a satisfactory resolution.