Shipping policy

Last updated: 22 October 2026

We ship from Mumbai, India to customers across India and to more than 100 countries. Every order is tracked.

1. Shipping charges and minimum order

• Free shipping on all orders that meet the minimum order value: ₹200 for delivery in India and US$50 for international delivery.
• Any other charge, such as an optional express service, is shown at checkout before you pay.

2. Processing time

Orders are usually dispatched within 1–3 business days (Monday to Saturday, excluding Indian public holidays). Custom, made-to-order and energised items may need extra time, which we will tell you about. Cash on Delivery orders may be confirmed by phone or WhatsApp before dispatch; if we cannot confirm an order, we may cancel it.

3. Estimated delivery times

• India: usually 2–7 business days after dispatch, depending on the pin code.
• International: usually 12–22 business days after dispatch, depending on the destination and customs clearance.

Delivery times are estimates, not guarantees. We are not responsible for delays caused by couriers, customs, weather, strikes, public holidays or other events outside our control.

4. Tracking

You will receive a tracking number by email (and WhatsApp where available) once your order is dispatched. Tracking may take 24–48 hours to update.

5. Customs, duties and import taxes

International orders are shipped with the duties and taxes unpaid unless we tell you otherwise. Any import duty, tax (such as VAT or GST) or customs fee charged by your country is the responsibility of the recipient and must be paid to receive the parcel. Customs rules differ by country; please check your local rules before ordering, especially for gemstones, metals and religious items. We declare the true value and contents of every parcel as required by law and cannot mark orders as gifts or under-declare them.

6. Correct address and delivery

• Please enter a complete address with phone number. We are not responsible for delays or losses caused by an incorrect or incomplete address.
• An address can only be changed before dispatch.
• If a parcel is returned to us because it was refused, not collected or undeliverable, see section 7 of our Refund Policy.

7. Lost or delayed parcels

If tracking shows no movement for 10 business days (India) or 25 business days (international), contact us and we will open an investigation with the courier. If the courier confirms the parcel is lost, we will send a replacement or a refund. A parcel shown as delivered to the given address is treated as delivered; please check with neighbours and your local post office first.

8. Damaged parcels

If the outer packaging looks damaged or tampered with, please note this with the courier at delivery and record an unboxing video. Report any damage within 48 hours as explained in our Refund Policy.

9. Contact

WhatsApp / phone: +91 98671 08801 · Email: info@vastustoreonline.com
Monday to Saturday, 10:00 AM – 7:00 PM IST