Refund policy

Last updated: 22 October 2026

Thank you for shopping with Vastu Store Online ("we", "us"). Many of our products are natural, handmade, religious or energised items, so this policy explains clearly when a return, replacement or refund is possible. By placing an order you agree to this policy.

1. Damaged, defective or wrong item

We pack every order carefully. If your item arrives damaged, defective, or is not what you ordered:

• Contact us within 48 hours of delivery by WhatsApp (+91 98671 08801) or email (info@vastustoreonline.com).
• Send your order number, clear photos of the item, the outer parcel and the shipping label, and an uninterrupted unboxing video recorded from the sealed parcel. Claims without an unboxing video may not be accepted.
• Keep all packaging, certificates and accessories until the claim is settled.

Once verified, we will send a replacement or issue a refund. We may ask you to return the item first. For a verified claim, we cover return shipping within India; for international orders we may ask you to dispose of the item or keep it instead of returning it.

2. Returns for other reasons

You may request a return within 7 days of delivery for an unused item in its original, sealed condition, with all tags, packaging and certificates, except the items listed in section 3. This applies to orders in India and abroad.

• Contact us first for a return approval and the return address.
• You pay the return shipping, and for international orders any return duties or customs charges. The original shipping cost is not refunded.
• We refund the product price after the item reaches us and passes inspection.

Items that arrive damaged, defective or incorrect are covered free of charge under section 1.

3. Items that cannot be returned

For reasons of hygiene, religious sanctity and authenticity, the following are not eligible for return or refund unless they arrive damaged, defective or incorrect:

• Rudraksha beads, malas and bracelets, and any energised, abhimantrit or pooja-performed item
• Loose gemstones once the seal or certificate pack is opened, and any gemstone that has been worn, set, cut or altered
• Custom-made, personalised or made-to-order items, including Rudraksha combinations, sized jewellery and engraved products
• Pooja samagri, consumables, incense, camphor and food items
• Items marked as final sale, or bought at a special or clearance price
• Items that are used, worn, installed, damaged by the customer, or missing parts, packaging or certificates

4. Natural variations are not defects

Rudraksha, gemstones, crystals and handmade metal products are natural or handcrafted, so colour, size, shape, texture, inclusions and weight may vary slightly from photos and descriptions. Weights of silver and metal items are approximate. These variations are not defects and are not grounds for a return.

5. Gemstone certificates

Where a lab certificate is supplied, if an independent, recognised gemological laboratory reports a different stone from the one certified, contact us within 7 days of delivery with the report. After verification we will refund the stone price on return of the unaltered stone with its original certificate.

6. Order cancellation

• You can cancel free of charge before the order is dispatched. Message us as soon as possible.
• Once dispatched, an order cannot be cancelled. A refused or returned parcel is handled under section 7.
• Custom and made-to-order items cannot be cancelled once work has started.
• We may cancel any order, with a full refund, if an item is out of stock, if there is a pricing or listing error, or if an order fails our verification or fraud checks.

7. Refused, undelivered or returned parcels

If a parcel is refused, not collected, or returned because of an incorrect or incomplete address, we will refund the product price after it reaches us, less the forward and return shipping costs and any duties or charges we incur. Cash on Delivery orders that are refused may lead to Cash on Delivery being disabled for future orders.

8. Customs duties and taxes

Import duties, taxes and customs fees charged by the destination country are the responsibility of the recipient and are not refundable by us, including on refused parcels.

9. How refunds are paid

• Approved refunds are processed within 5–7 business days after we receive and inspect the returned item, or after the claim is verified.
• Refunds are paid to the original payment method (PayPal, card or UPI). Cash on Delivery orders are refunded by bank transfer or UPI to the account details you provide.
• Your bank or PayPal may take a few more days to show the credit. Exchange-rate differences and bank or PayPal currency conversion charges are not refundable.

10. Disputes and chargebacks

Please contact us before opening a PayPal dispute or bank chargeback, so we can resolve the issue quickly. We will provide our order, dispatch and delivery evidence to the payment provider for any dispute.

11. Contact

Vastu Store Online
Room No. 441, Society 43, New Link Road, Next to IBIS Tower, Ekta Nagar, Kandivali West, Mumbai, Maharashtra 400067, India
WhatsApp / phone: +91 98671 08801
Email: info@vastustoreonline.com
Monday to Saturday, 10:00 AM – 7:00 PM IST

Please do not send any item back without first getting a return approval from us. Unapproved returns may not be accepted.